Security response

We appreciate your concern

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.

Reporting security problems

If you are a Glenlok customer and your account is under an attack such as hacking, send us an email at security@glenlok.com. We will respond within 24 hours and work with you to counter the attack.

Report security vulnerabilities, please email our Security team. We’ll review your report and get back to you as soon as we can, usually within 72 hours.

For other urgent or sensitive reports, please email our Security team. If you feel it necessary, use our public key to keep your message safe and please provide us with a secure way to respond. We’ll respond as soon as we can. Please follow up or ping us on Twitter if you don’t hear back.

For requests that aren’t urgent or sensitive: submit a support request.

Tracking and disclosing security issues

We work with security researchers to keep up with the state-of-the-art in web security. Have you discovered a web security flaw that might impact our products? Please let us know. If you submit a report, here’s what will happen:

  • We’ll acknowledge your report.
  • We’ll triage your report.
  • We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until they’ve been fully investigated and patched, but we’ll work with you to ensure we fully understand severity and impact.
  • Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.

Our products are built on a number of technologies and frameworks (many of which we created or maintain). The issue you reported might affect many parts of our technology stack including third party components including open source software. We ask for your patience while we also make sure other companies and their customers are protected. Either way, you’ll always have a Glenlok contact for your issue.

Thanks for working with us

We respect the time and talent that drives new discoveries in web security technology. We would like to thank all researchers and companies have gone out of their way to work with us to find, fix, and disclose security flaws safely.